Does the way someone phrases something make a difference in relationships?<\/p>\n\n\n\n
Advice for successful couples also applies to relationships at work.<\/p>\n\n\n\n
Listen in today to learn how the way you express yourself makes a difference in your relationships with your coworkers.<\/p>\n\n\n\n
Lindsay asks Aubrey if she thinks the way someone phrases things affects a relationship.<\/p>\n\n\n\n
Aubrey responds that it absolutely does.<\/p>\n\n\n\n
Someone can accidentally be condescending or critical when they just mean to help.<\/p>\n\n\n\n
She then continues to share that something similar happened to her not long ago with her partner.<\/p>\n\n\n\n
She was chopping onions in the kitchen and she used a small cutting board.<\/p>\n\n\n\n
Her husband happened to pass through and made a comment saying, \u201cShould you maybe use a bigger cutting board?\u201d<\/p>\n\n\n\n
She was initially annoyed and wanted to say, \u201cWould you like to chop the onions?\u201d<\/p>\n\n\n\n
Looking back it\u2019s funny but at the moment she felt she was being criticized.<\/p>\n\n\n\n
However, he was just trying to be helpful.<\/p>\n\n\n\n
In today\u2019s episode, Lindsay and Aubrey show you how to strengthen work relationships.<\/p>\n\n\n\n
This was inspired by an article found by the team.<\/p>\n\n\n\n
The title of the article is: Couples in Successful Relationships Always Use These 6 Phrases<\/a><\/strong> by Aditi Shrikant.<\/p>\n\n\n\n In the article, psychologists John and Julie Gottman interviewed 3,000 couples and followed some for as long as 20 years.<\/p>\n\n\n\n They found out what makes relationships last.<\/p>\n\n\n\n These tips apply to professional relationships as well.<\/p>\n\n\n\n Conflict is inevitable at work.<\/p>\n\n\n\n You need to be prepared in advance with phrases that will help rather than compound the issue.<\/p>\n\n\n\n From the article, Aubrey and Lindsay share four of the six phrases mentioned.<\/p>\n\n\n\n They share how these will strengthen business relationships and provide an explanation and context for each.<\/p>\n\n\n\n Withholding or delaying information that might be upsetting is never a good idea.<\/p>\n\n\n\n This phrase prepares someone for upsetting information.<\/p>\n\n\n\n It shows empathy to recognize that your coworker may be upset by the news you\u2019re about to share<\/p>\n\n\n\n If a coworker is frustrated, disappointed, or upset, what you say can make them feel embarrassed or foolish.<\/p>\n\n\n\n Instead, you can help them feel validated and heard.<\/p>\n\n\n\n You may not feel the same as them but you can still validate their emotions.<\/p>\n\n\n\n This shows you have empathy even if you aren\u2019t experiencing the same feelings.<\/p>\n\n\n\n There are several ways this can be said.<\/p>\n\n\n\n Compromise<\/a> is a big part of business.<\/p>\n\n\n\n You often need to meet someone halfway and acknowledge the sense in what they\u2019re saying.<\/p>\n\n\n\n The Gottmans call this and number 4 \u201cgetting to yes\u201d phrases.<\/p>\n\n\n\n These show you\u2019re listening and willing to compromise and not just trying to make your point or get your desired outcome.<\/p>\n\n\n\n It\u2019s proven that successful coworkers solve problems together.<\/p>\n\n\n\n Offering to work together shows that you\u2019re invested in both the project and them as a person.<\/p>\n\n\n\n Here are two roleplays from Lindsay and Aubrey using the tips and vocabulary shared in today\u2019s episode.<\/p>\n\n\n\n This will give you a better understanding on applying these to your day-to-day conversations at work.<\/p>\n\n\n\n In this first scenario, Lindsay and Aubrey are co-workers.<\/p>\n\n\n\n Aubrey:<\/strong> I\u2019m going to tell you something that may be upsetting to hear. Here is a the second scenario, where Lindsay and Aubrey are negotiating a contract.<\/p>\n\n\n\n Lindsay: <\/strong>I\u2019m worried we\u2019ve reached an impasse here. It doesn\u2019t seem likely that we can reach an agreement.Relationships in business<\/strong><\/h3>\n\n\n\n
#1: \u201cI\u2019m going to tell you something that may be upsetting to hear.\u201d<\/strong><\/h3>\n\n\n\n
#2: \u201cIt\u2019s understandable you feel that way.\u201d<\/strong><\/h3>\n\n\n\n
#3: \u201cI never thought of things that way.\u201d<\/strong> <\/h3>\n\n\n\n
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#4: \u201cLet\u2019s find a solution.\u201d<\/strong><\/h3>\n\n\n\n
Roleplay<\/strong><\/h3>\n\n\n\n
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Lindsay:<\/strong> Oh, no. Ok, what is it?
Aubrey: <\/strong>We lost the Markel account. I know you worked hard on it. I\u2019m sorry it didn\u2019t turn out like we hoped.
Lindsay:<\/strong> That is so frustrating! I can\u2019t believe this.
Aubrey:<\/strong> It\u2019s understandable you feel that way. Your team did an outstanding job. I\u2019m really sorry about this.<\/p>\n<\/blockquote>\n\n\n\n
Aubrey: <\/strong>What if we consider structuring it another way and we provide materials but you use a different vendor for manufacturing?
Lindsay:<\/strong> I hadn\u2019t considered that. That might work.
Aubrey: <\/strong>Good to hear it. Let\u2019s find a solution.<\/p>\n\n\n\nTakeaway<\/strong><\/h3>\n\n\n\n