{"id":74154,"date":"2024-09-06T06:00:00","date_gmt":"2024-09-06T06:00:00","guid":{"rendered":"https:\/\/www.allearsenglish.com\/?p=74154"},"modified":"2024-08-29T18:59:07","modified_gmt":"2024-08-29T18:59:07","slug":"empathetic-at-work-in-english","status":"publish","type":"post","link":"https:\/\/www.allearsenglish.com\/empathetic-at-work-in-english\/","title":{"rendered":"Business English 304: Be Authentic, Honest, and Empathetic at Work in English"},"content":{"rendered":"\n<p>Do you have a hard time admitting you need help at work?<\/p>\n\n\n\n<p>It&#8217;s vital to be honest with colleagues when you could use assistance.<\/p>\n\n\n\n<p>Listen in today to learn English phrases and vocabulary that show honesty and authenticity in the business setting.<\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-impatiently-waiting\"><strong>Impatiently waiting<\/strong><\/h3>\n\n\n\n<p>Lindsay asks Michelle if she has ever been at a busy restaurant and had to wait a long time.<\/p>\n\n\n\n<p>Michelle answers that this happens to everybody.<\/p>\n\n\n\n<p>Some places get behind and things may take a while to get served.<\/p>\n\n\n\n<p>She says that in this situation she would ask what is the cause of delay.<\/p>\n\n\n\n<p>Sometimes the manager may come out and say something like, \u201cSorry, we are short-staffed right now.\u201d<\/p>\n\n\n\n<p>Lindsay shares that it can be difficult for her, especially when she\u2019s hungry.<\/p>\n\n\n\n<p>She was at a pizza place with friends and the restaurant was short-staffed.<\/p>\n\n\n\n<p>While they were waiting for the meal, her friend began to get really irritated.<\/p>\n\n\n\n<p>Lindsay was hoping the food came soon since her <a href=\"https:\/\/www.allearsenglish.com\/aee-1821-uk-vs-us-breakfast-with-anna-tyrie-from-english-like-a-native\/\">friend had become \u2018hangry.\u2019<\/a><\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-authenticity-in-the-workplace\"><strong>Authenticity in the workplace<\/strong><\/h3>\n\n\n\n<p>Today Lindsay and Michelle share how to express that extra help is needed at work.<\/p>\n\n\n\n<p>This can happen if there are not enough people doing a task.<\/p>\n\n\n\n<p>The Business English Podcast is a great place to learn vocabulary and tips to better communicate in the workplace.<\/p>\n\n\n\n<p>You can check out episode <strong><a href=\"https:\/\/open.spotify.com\/episode\/4hkb7evFM4XBqJLhwFH9sR\">BE 287: Is This Michelle? Telephone Responses for Business English<\/a><\/strong>.<\/p>\n\n\n\n<p>This will help you learn how to better express yourself at work.<\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-staffing-issues\"><strong>Staffing issues<\/strong><\/h3>\n\n\n\n<p>Michelle asks Lindsay what she thinks about businesses becoming short-staffed.<\/p>\n\n\n\n<p>Lindsay shares that especially during the pandemic, a lot of people retired or decided to switch industries.<\/p>\n\n\n\n<p>There has been a major shift to freelancing and online work.<\/p>\n\n\n\n<p>Companies in certain industries, like hospitality, may be having difficulty finding employees.<\/p>\n\n\n\n<p>Here are some signs that a place is short-staffed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Everyone spread too thin<\/li>\n\n\n\n<li>People getting stressed out<\/li>\n\n\n\n<li>Can\u2019t complete tasks<\/li>\n\n\n\n<li>Customer complaints<\/li>\n\n\n\n<li>Cancellation of services<\/li>\n<\/ul>\n\n\n\n<p>This can happen in your workplace, which could cause you to <a href=\"https:\/\/www.allearsenglish.com\/bree-aesie-from-into-the-story-podcast\/\">become overwhelmed<\/a>.<\/p>\n\n\n\n<p>If this happens, you need to voice that you need help.<\/p>\n\n\n\n<p>Here are some terms and vocabulary you may hear that can share whether you are having issues with support at work.<\/p>\n\n\n\n<p>These are also useful if you notice an establishment being short-staffed.<\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-short-staffed\"><strong>#1: Short-staffed<\/strong><\/h3>\n\n\n\n<p>This usually describes a short-term issue.<\/p>\n\n\n\n<p>The company may have enough employees but some of them weren&#8217;t able to cover a shift.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Example:<\/strong><\/p>\n\n\n\n<p>I\u2019m so sorry- we are running a little behind today. One of our designers called out sick, so we are pretty short-staffed today.<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-not-operating-at-full-capacity\"><strong>#2: Not operating at full capacity<\/strong><\/h3>\n\n\n\n<p>This is similar to being short-staffed.<\/p>\n\n\n\n<p>This means that as a team you\u2019re spread too thin, and there are not enough people to do the work in a timely manner.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Example:<\/strong><\/p>\n\n\n\n<p>I think we really need a new hire. We aren\u2019t operating at full capacity, and it\u2019s starting to show.<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-understaffed\"><strong>#3: Understaffed<\/strong><\/h3>\n\n\n\n<p>This is similar to short-staffed.<\/p>\n\n\n\n<p>However, it\u2019s a more nuanced meaning.<\/p>\n\n\n\n<p>It indicates there are not enough people to get the job done.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Example:<\/strong><\/p>\n\n\n\n<p>We are understaffed and it\u2019s really hard to complete all of our goals. Should we consider a new hire?<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-shorthanded\"><strong>#4: Shorthanded<\/strong><\/h3>\n\n\n\n<p>This has a more physical meaning to it.<\/p>\n\n\n\n<p>This is commonly used in the service industry where staff are running around and trying to attend to all customers.<\/p>\n\n\n\n<p>However, they don\u2019t have enough people to cover everything that needs done.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Example:<\/strong><\/p>\n\n\n\n<p>I felt terrible calling out because I knew then the team would be completely shorthanded.<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-to-do-when-understaffed\"><strong>What to do when understaffed<\/strong><\/h3>\n\n\n\n<p>It can be difficult when you\u2019re facing a complaining customer.<\/p>\n\n\n\n<p>There are ways to put out fires when you know you\u2019re shorthanded at work.<\/p>\n\n\n\n<p>Here is a clear and simple structure you can follow:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apologize<\/li>\n\n\n\n<li>Be honest and explain the issue<\/li>\n\n\n\n<li>Say when things will get better or what you will do to make things better<\/li>\n<\/ul>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-roleplays\"><strong>Roleplays<\/strong><\/h3>\n\n\n\n<p>Lindsay and Michelle share two roleplays using the tips and the vocabulary shared in today\u2019s episode.<\/p>\n\n\n\n<p>This will help you better understand how to use these phrases in a similar situation.<\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-roleplay-1\"><strong>Roleplay #1:<\/strong><\/h3>\n\n\n\n<p>In this scenario, Lindsay is a waitress and Michelle is the customer.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Michelle: <\/strong>Where is my food? It\u2019s been 40 minutes.<br><strong>Lindsay: <\/strong>I am so sorry; I know this is frustrating. To be honest, we are completely short-staffed tonight because our head waitress had a family emergency. We are working to get someone else in. Can I get you a dessert on the house later?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>on the house<\/strong>: free<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-roleplay-2\"><strong>Roleplay #2:<\/strong><\/h3>\n\n\n\n<p>In this scenario, Michelle is the team leader at an office and Lindsay is her client.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Michelle: <\/strong>Hi Lindsay! So, I have to apologize to you. I know we haven&#8217;t been doing our best or fastest work.<br><strong>Lindsay: <\/strong>Oh wow, thanks Michelle. What\u2019s going on? It\u2019s getting a little concerning.<br><strong>Michelle: <\/strong>To tell the truth, we are understaffed because we have three people out on maternity leave. It\u2019s been stressful around here!<br><strong>Lindsay: <\/strong>Oh wow! Yeah that makes sense.<br><strong>Michelle: <\/strong>But we will make it up to you- we are working with some temps and are getting it all together. I\u2019m sorry again and thanks for your patience.<br><strong>Lindsay: <\/strong>No problem- thanks for letting me know!<br><strong>Michelle: <\/strong>Thank you!<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-takeaway\"><strong>Takeaway<\/strong><\/h3>\n\n\n\n<p>It\u2019s very important to be honest and open about these types of situations.<\/p>\n\n\n\n<p>Try out these tips when you are in a situation where you have to explain you are not operating at full capacity.<\/p>\n\n\n\n<p>Talk to your boss or superior if necessary to find a solution.<\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Have you ever experienced this at work?<\/strong><\/p>\n\n\n\n<p><strong>We\u2019d love to hear from you in the comments below and learn how you addressed the situation.<\/strong><\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Do you have a hard time admitting you need help at work? It&#8217;s vital to be honest with colleagues when you could use assistance. Listen in today to learn English phrases and vocabulary that show honesty and authenticity in the business setting. Impatiently waiting Lindsay&#8230; <a class=\"continue-reading-link\" href=\"https:\/\/www.allearsenglish.com\/empathetic-at-work-in-english\/\">Read More<\/a><\/p>\n","protected":false},"author":1023,"featured_media":74246,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"category":[282,284],"tags":[],"class_list":["post-74154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-english","category-cultural-differences-in-business"],"acf":{"podcast_link":"https:\/\/www.podtrac.com\/pts\/redirect.mp3\/pdst.fm\/e\/chrt.fm\/track\/CB27B5\/traffic.megaphone.fm\/ALLE2515637868.mp3?updated=1724442834"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v25.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Be Authentic, Honest, and Empathetic at Work in English<\/title>\n<meta name=\"description\" content=\"Have you ever been shorthanded at work? 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