{"id":51519,"date":"2018-02-26T01:00:58","date_gmt":"2018-02-26T01:00:58","guid":{"rendered":"http:\/\/127.0.0.1\/aee\/aee-902-answer-phone-naturally-professionally-english\/"},"modified":"2023-04-25T15:49:07","modified_gmt":"2023-04-25T15:49:07","slug":"aee-902-answer-phone-naturally-professionally-english","status":"publish","type":"post","link":"https:\/\/www.allearsenglish.com\/aee-902-answer-phone-naturally-professionally-english\/","title":{"rendered":"AEE 902: How to Answer the Phone Naturally and Professionally in English"},"content":{"rendered":"<p><img decoding=\"async\" class=\"size-medium wp-image-14143 alignleft\" src=\"https:\/\/www.allearsenglish.com\/wp-content\/uploads\/2018\/02\/IMG_8441-300x200.jpg\" alt=\"how to answer the phone in English\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.allearsenglish.com\/wp-content\/uploads\/2018\/02\/IMG_8441-300x200.jpg 300w, https:\/\/www.allearsenglish.com\/wp-content\/uploads\/2018\/02\/IMG_8441-768x512.jpg 768w, https:\/\/www.allearsenglish.com\/wp-content\/uploads\/2018\/02\/IMG_8441-1024x683.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Do you know how to answer the phone clearly and politely in English?<\/p>\n<p>Do you avoid picking up the phone?<\/p>\n<p>What happens if you need to make a phone call?<\/p>\n<p>Are you able to communicate your message effectively?<\/p>\n<p>Don&#8217;t forget! You can now listen to these episodes inside our <a href=\"https:\/\/www.allearsenglish.com\/app\">new iOS app.<\/a><\/p>\n<p>Go here to get the app and leave us a rating and review.<\/p>\n<p>We publish fun, new bonus video lessons every week inside the app and they expire within 2- 3 days so keep checking back for new ones!<\/p>\n<p>&nbsp;<\/p>\n<p>Let&#8217;s start today with a question from a listener:<\/p>\n<blockquote><p><em><strong>Hi Lindsay,&nbsp;<\/strong><\/em><em><strong>Hi Michelle,<\/strong><\/em><\/p>\n<p><em><strong>Nice to talking with you here , I have been listening your podcast for an half of year kind of new listener, now listening your guys podcast is my morning routine 2018, it is really amazing and inspiring, thanks for your good efforts.<\/strong><\/em><\/p>\n<p><em><strong>Now I have an question, I worked in American Company, normally I get contact coworker with Email, but some emergency , we need to set up a phone call. but when I am calling them, what should I say, Are you Mr XXX, or is this Mr XXX? &nbsp;Is there have a normal or casual response?<\/strong><\/em><\/p>\n<p><em><strong>when received the phone , I saw movie before , they response ,&#8221; this is she&#8221; , I think it should be this is Michelle(my English name). am I &nbsp;also right? waiting for soonest reply. thank you very much.<\/strong><\/em><\/p>\n<p><em><strong>Best Regards,&nbsp;<\/strong><\/em><em><strong>Michelle Wang<\/strong><\/em><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>Great question!<\/p>\n<p><span style=\"font-weight: 400;\">The way that you speak on the phone is important when you want to make a good impression.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is a <a href=\"https:\/\/www.allearsenglish.com\/3-things-look-choose-business-english-teacher-brad-c\/\">business skill.<\/a><\/span><\/p>\n<p>In this episode we&#8217;re going to show you how to make a call and receive a call.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.allearsenglish.com\/transcripts\"><img decoding=\"async\" class=\"alignright wp-image-8260\" src=\"https:\/\/www.allearsenglish.com\/wp-content\/uploads\/2016\/03\/All-Ears-English-Transcripts-208x300.png?9eafa3&amp;9eafa3&amp;9eafa3&amp;9eafa3\" sizes=\"(max-width: 160px) 100vw, 160px\" srcset=\"https:\/\/www.allearsenglish.com\/wp-content\/uploads\/2016\/03\/All-Ears-English-Transcripts-208x300.png 208w, https:\/\/www.allearsenglish.com\/wp-content\/uploads\/2016\/03\/All-Ears-English-Transcripts-709x1024.png 709w, https:\/\/www.allearsenglish.com\/wp-content\/uploads\/2016\/03\/All-Ears-English-Transcripts.png 720w\" alt=\"All Ears English Transcripts\" width=\"160\" height=\"231\"><\/a><strong>Make sure you understand every word you hear on All Ears English.<\/strong><\/p>\n<p><strong>Bring your English to the advanced level with new vocabulary and natural expressions.<\/strong><\/p>\n<p><strong>Get the transcripts from today\u2019s episode.<\/strong><\/p>\n<p><strong>Learn to speak naturally with the American accent.<\/strong><\/p>\n<p><a href=\"https:\/\/www.allearsenglish.com\/subscribe\"><strong>Click here to subscribe and save 50%<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>How to make a call:<\/strong><\/p>\n<p>What can you say if you are calling for Marcia, but you aren&#8217;t sure if the person who just answered is Marcia or her secretary?<\/p>\n<p>Here are some options:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hi, I\u2019m looking for Marcia Brown.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is this Marcia?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hello, I was hoping to speak with Marcia Brown.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hi is Marcia Brown available? (professional)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is Marcia there? (casual)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hi I\u2019m calling for Marcia Brown.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Would it be possible to speak with Marcia Brown?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Could I please speak with Marcia Brown?<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>How to receive a call:<\/strong><\/p>\n<p>If someone calls looking for Michelle and you are Michelle you can say:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">This is she (why not \u201cthis is her\u201d? <a href=\"http:\/\/www.chicagomanualofstyle.org\/qanda\/data\/faq\/topics\/Pronouns\/faq0001.html\">read more here<\/a>)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Speaking.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Yes, speaking.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Yep this is Michelle&nbsp;<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Takeaway:<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Practice your phone skills.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This year in the <a href=\"https:\/\/www.allearsenglish.com\/immersion\">Urban Immersion Adventure<\/a> we had a challenge where we practiced our <a href=\"https:\/\/www.allearsenglish.com\/immersion\">phone skills with the natives.<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">This summer we will extend that activity and go even deeper with it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <a href=\"https:\/\/www.allearsenglish.com\/immersion\">Go here now to apply for the program in summer 2018.<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t shy away from the phone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s a <a href=\"https:\/\/www.allearsenglish.com\/aee-884-lighten-natural-english-connections\/\">key skill for connection.<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Find a way to build those skills.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>What questions do you have today?<\/strong><\/p>\n<p><strong>Let us know in the comments below.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you know how to answer the phone clearly and politely in English? Do you avoid picking up the phone? What happens if you need to make a phone call? Are you able to communicate your message effectively? Don&#8217;t forget! You can now listen to&#8230; <a class=\"continue-reading-link\" href=\"https:\/\/www.allearsenglish.com\/aee-902-answer-phone-naturally-professionally-english\/\">Read More<\/a><\/p>\n","protected":false},"author":1013,"featured_media":14143,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"category":[289,308,1,306],"tags":[],"class_list":["post-51519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-telephone-english","category-english-expressions","category-english-fluency","category-english-study-strategies"],"acf":{"podcast_link":"https:\/\/www.podtrac.com\/pts\/redirect.mp3\/pdst.fm\/e\/chrt.fm\/track\/CB27B5\/traffic.megaphone.fm\/ALLE9352881766.mp3?updated=1648382887"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v25.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AEE 902: How to Answer the Phone Naturally and Professionally in English | All Ears English Podcast<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.allearsenglish.com\/aee-902-answer-phone-naturally-professionally-english\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AEE 902: How to Answer the Phone Naturally and Professionally in English\" \/>\n<meta property=\"og:description\" content=\"Do you know how to answer the phone clearly and politely in English? 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